Patrick Stange

Patrick Stange

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My challenge is to make the process as efficient as possible for clients.

While at college, Patrick Stange supplemented his income as a hiker at the Koopman Amsterdam terminal 1 or 2 days per week. After graduation, he took on various jobs, before developing into his current position as Business Development Officer. The intensive contact with customers and working with them on improvement by adding value to the processes, is right up Patrick's street.

"I handle new client requests as well as questions about existing processes at our terminals in Amsterdam and Born. The first thing I ask myself, for every request, is: what does the client really want? And how can I translate that internally? I then work out the process in great detail. My challenge is to make the process as efficient as possible for clients. I do so by sparring frequently with my colleagues."

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The first thing I ask myself, for every request, is: what does the client really want? wat wil de klant nu écht?

And so Patrick Stange is always looking for the most efficient process. By now, he has initiated his first major improvement project: to examine the total body shop/damage repair process in detail. Patrick: "If we can further optimise the process together, we can enhance capacity and therefore serve our clients even more effectively. Cooperation is extremely important to him in doing so. I learned a great deal from my colleagues and I'm increasingly allowed to contribute to strategic concepts. However, the operational colleagues are equally important, as they are the extension piece required for optimum execution of our processes. It is therefore extremely valuable that the terminals in Born and Amsterdam keep growing closer together. This makes us even more flexible for our clients. 

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Our clients are looking for the shortest possible turnaround times

Patrick Stange — Proces Engineer

Studying processes in depth with clients, that gives me great energy. In those situations, we can truly contribute and make a difference. Since Koopman gave me the opportunity to fulfil this role, I've really enjoyed challenging myself each day. Koopman gave me the confidence by providing me with tools with which I can develop myself fully, now and in the future.